Refund
Refund Policy
Use this guide from burtsbees to review returns, exchanges, and refunds. This page applies specifically to burtsbeoe.shop.
How burtsbees handles condition of returns
This condition of returns section covers orders and visits through burtsbeoe.shop for burtsbees. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Details from burtsbees on support
For burtsbees customers at burtsbeoe.shop, this section explains support. For return or exchange assistance, contact Support@burtsbeoe.shop or 541-367-3881.
Details from burtsbees on exceptions
The following exceptions guidance applies to the burtsbees storefront at burtsbeoe.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Details from burtsbees on refund timing
For purchases made through burtsbeoe.shop, burtsbees applies the following guidance on refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
starting a request at burtsbees
Customers using burtsbeoe.shop can rely on the following burtsbees guidance about starting a request. To start a return or exchange, contact us at Support@burtsbeoe.shop before sending the item. Once the request is approved, burtsbees will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Our approach at burtsbees to order problems
This order problems section covers orders and visits through burtsbeoe.shop for burtsbees. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Our approach at burtsbees to eligibility
For burtsbees customers at burtsbeoe.shop, this section explains eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Merchant Information
Business name: burtsbees
Brand name: burtsbees
Email: Support@burtsbeoe.shop
Phone: 541-367-3881
Physical address: 6345 N Moore Ave, Portland, Oregon, 97217, United States